I would like to receive a full refund.

Our web hosting plans include a 60-day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund if you cancel your account within 60 days of the activation of your account.

Our refund policy does not apply to any additional items or services. Also not included are Domain Parking services, Domain Registration and Dedicated services and any additional services such as overages, disk space, SSL, bandwidth, maintenance fees. No refunds are available after 60 days. No refunds are available after account upgrades or downgrades. Any request for cancellation must be received via helpdesk (address: https://support.westnic.net) or fax (1.212.202.5398) and you will receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted.

Accounts cancelled/terminated by WestNIC for violating our Terms of Service do not qualify for the 60-day money back guarantee. For example, if your account is cancelled due to spamming or server abuse, you will not be given any refund.

Only first-time accounts are elegible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be elegible for a refund. This is to protect our refund guarantee from being abused. To receive a full refund, contact our customer service department. Please note that refunds will be made within 14 business days from cancellation date.

From time to time WestNIC gives free Dedicated Security Certificates (SSL) to new customers. If you cancelled your account within 60 days and already installed free Security Certificate from us, $49.00 fee will be subtracted from refund because Security Certificate belongs to domain holder and valid for full year (12 months).

How to receive your full refund

First of all, you have to cancel your account. Please submit support ticket under "Billing Department". Please include:

a) Your Full Name;
b) Customer ID and Domain Name;
c) Last 4 digits of credit card number or Paypal subscription ID

We would appreciate if you give us the reason why you cancelling.