cPanel and Web Hosting Manager Tutorials

These tutorials are designed to help our WestNIC.net members understand how to operate each of the interfaces that control your reseller and domain account.

§ 1. Control Panels or Where do I...?
§ 2. What is "Server ID"?
§ 3. WestNIC, do you offer free site transfers / restore from other cPanel based hosting providers?
§ 4. First steps: how to create packages, domain names via Web Hosting Manager [pending update]
§ 5. First steps: How to add email account and setup Outlook Express
§ 6. Default inbox: how to save your disk space and get rid of spam
§ 7. "wget" errors
§ 8. Unable to send email (error 0x800CCC0E)
§ 9. I cannot send or receive mail (or both) [new!]
§ 10. Domain Locking — protect your domain name
§ 11. /bin/sh error (cron errors)
§ 12. PHP with suEXEC: errors with PHP scripts
§ 13. How to manipulate default PHP settings via local php.ini file
§ 14. 503 valid RCPT command must precede DATA (mail error)

HowTos

§ 1. How to obtain a Dedicated IP
§ 2. How to install/renew SSL Security Certificate
§ 3. How to register Private DNS with City of Domains or Godaddy
§ 4. How to get free eNOM reseller account for resellers
§ 5. How to add Google Apps to your domain name
§ 6. Wordpress Security Audit and Wordpress Upgrades
§ 7. How to upload and manage content via FTP
§ 8. How to preview website before DNS propagation
§ 9. How to backup your website
§ 10. How to restore your website
§ 11. How to run a traceroute from your computer

Billing Questions

§ 1. What should I know before placing an order? (for the first time)
§ 2. What kind of credit cards do you accept?
§ 3. Do you accept Prepaid Credit Cards?
§ 4. Do you accept Paypal?
§ 5. How long does it take to establish new account?
§ 6. Who is processing all charges? (charge statement explanation)
§ 7. Can I view/print my invoices?
§ 8. Oops! I lost my password to Billing Control Panel...
§ 9. I lost my "welcome email" with server information. What should I do?
§ 10. You keep charging my Paypal account / credit card every month...
§ 11. How do I upgrade my hosting plan?
§ 12. How do I downgrade my hosting plan?
§ 13. I pay with Paypal. Can I switch to credit card payments?
§ 14. My credit card has expired. What should I do?
§ 15. I would like to order second hosting plan...
§ 16. Help! I was double charged!
§ 17. How do I find out my renewal date?
§ 18. I would like to cancel my subscription.
§ 19. I would like to receive a full refund.
§ 20. I need to contact customer service about billing.
§ 21. How do I update my main domain name within WHM (Web Hosting Manager)?
§ 22.  I see multiple (duplicate) charges on my card (via online banking).

WestNIC Shortcuts

Network Status: www.westnic.us
24/7 HelpDesk: support.westnic.net
Knowledge Base, howto's: WestNIC.net Knowledge Base
Community Forums: forums.westnic.net

Emergency 24/7 support lines (server down): Support Desk ("Emergency" or "Critical" Priority)
or call: 1-646-290-7844

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